Order Processing and Confirmation

Typically, the process of validating and preparing your order for shipment takes between 2 to 3 business days. This time frame can vary depending on the level of demand we are experiencing as well as the availability of specific products in our inventory. Rest assured, our team works diligently to get your order out as quickly as possible.

Estimated Delivery Time

Once your order has been processed and shipped, you can generally expect it to arrive within 12 to 15 business days. This is an estimated time frame and can be subject to changes based on various factors such as shipping carrier delays or customs processing. Please note that currently, orders destined for Canada are experiencing delays, with delivery times possibly extending to 21 business days.

Email Notifications and Tracking

Upon successful processing of your order, you will receive a confirmation email to let you know that your items are on their way. This email will also include a tracking number, allowing you to monitor its status and estimated arrival time by clicking the "Track Your Order" button available on our website.

Limitations on Modifying Orders

It's important to note that once you've placed an order, no subsequent changes can be made to the items or addresses associated with that order. We strive for speed and efficiency in our operations, and as such, orders are sent for processing shortly after they are placed, limiting our ability to make alterations.

Address Corrections

In cases where an incorrect shipping address has been provided during the order placement process, eMeow will not assume responsibility for any issues that may arise as a result. This includes the inability to offer refunds or resend the package to a corrected address. If you become aware that you've made an error in the address details, please reach out to us immediately via our Contact Us page. Corrections to the shipping address can only be implemented if the order has not already been dispatched.

Lost or Stolen Packages Policy

Should your package go missing or be stolen after it has been delivered, please note that eMeow cannot be held accountable for such unfortunate circumstances. We are unable to provide replacement items or offer refunds for orders that are lost or stolen after delivery has been confirmed. It is advisable to take necessary precautions to ensure the secure receipt of your package, such as opting for a delivery method that requires a signature or making arrangements to be present at the time of delivery.